Privacy Policy

1. Introduction

At MediRakshak, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using MediRakshak, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Date of birth and gender
• Medical history and health information (when provided)
• Appointment details and booking history
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you use MediRakshak, we automatically collect:

• Device information (IP address, browser type, operating system)
• Location data (with your permission)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To facilitate appointment bookings and manage your account
• To send you notifications about appointments and updates
• To improve our platform and user experience
• To detect and prevent fraud or abuse
• To comply with legal obligations
• To communicate with you about our services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Healthcare Providers: We share necessary information with hospitals and doctors to facilitate your appointments
• Service Providers: We work with third-party service providers who assist in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@MediRakshak.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. However, disabling cookies may limit some functionality of the platform.

8. Children's Privacy

MediRakshak is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

12. Compliance

MediRakshak complies with applicable data protection laws, including the Information Technology Act, 2000 and the Personal Data Protection Bill. We are committed to maintaining the highest standards of data privacy and security.